These general terms and conditions of sale apply to the services provided by the establishment.

These general terms and conditions of sale are sent to the customer at the same time as the quotation, to enable the customer to make a reservation. Any reservation therefore implies the customer’s full and unreserved acceptance of these conditions, to the exclusion of any other document such as brochures, sales documents, etc.

It is recommended that anyone wishing to stay at the hotel make a reservation. Reservations will only be confirmed once the hotelier has given his agreement. A deposit or a credit card number is required for all reservations. The hotel contract is deemed to have been concluded as soon as the parties have reached agreement. Reservations made on our website www.hotelacacias.com are effective after a credit card imprint. In the event of rejection, the hotel may cancel the reservation.

The hotel reserves the right to pre-authorize the credit card before the arrival date.

If you are unable to provide us with a valid credit card, we will be obliged to refuse your room rental request.

We accept the following credit cards: Visa, Eurocard-Mastercard and Amex, or cash.

Rooms: Rooms will be made available to guests from 4pm and must be vacated by 10am on the day of departure. Failure to do so may result in the invoicing of an additional night’s stay.

No-shows: “No-shows” (services ordered but not cancelled) will be invoiced on the basis of the total stay.

The tourist tax is never included in the price of the reservation.

In the event of a long stay (more than one week), a weekly invoice will be issued.

Any request for a change in services in relation to the reservation made must be sent in writing to the establishment. The modification can only be accepted and confirmed according to the establishment’s availability at the time of the request.

In the event of modification or cancellation of a reservation, all customers are required to give 48 hours’ notice before the date of arrival, or before 12 noon on the same day for business trips. If the customer fails to give notice within the aforementioned period, he/she must pay as if he/she were staying. Any rental period commenced is payable in full. Under no circumstances can late arrivals or early departures give rise to a refund.

In the event of cancellation or modification for up to 2 days (48 hours), the hotel does not deduct any charges (request made by email) concerning only direct bookings and not those made by online agencies (OTA such as Booking.com), In the event of a no-show, the hotel charges 100% of the stay. In the event of a change during the stay, the hotel demands 100% of the stay.

Non-refundable” booking: the full amount of the stay is charged at the time of booking. Non-modifiable, non-cancellable and non-exchangeable. The hotel can re-let a room without delay under the following conditions:

In the event of force majeure, the establishment reserves the right to accommodate participants in whole or in part in a nearby hotel of an equivalent category for services of the same nature. The costs of the transfer will be borne by the establishment, which will not be liable for any additional compensation.

Rates are expressed in euros TC. They are available on the booking pages, accessible via the “book” links. You will also find the general terms and conditions of sale.

Rates confirmed on the reservation request are firm until the end of the option exercise period. After this date, they may be modified according to economic conditions. The applicable rates are those in force on the day the service is provided. They may be modified in the event of legislative and/or regulatory changes likely to lead to price variations, such as changes in the applicable VAT rate, introduction of new taxes, etc.

One child under 12 stays free of charge when using existing bedding.

One child under 2 years stays free of charge and a baby cot is available upon reservation, subject to availability. The maximum number of cribs in a room is 1. Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly to the establishment.

Pets are allowed in the hotel at an additional cost of €15/night/pet, and a €20 guarantee will also be required in the event of damage.

Guide dogs are admitted free of charge with the prior agreement of the hotelier. Pets are the responsibility of the tenant. It is forbidden to leave it unattended in the room. Any damage caused intentionally or unintentionally must be paid for by the tenant.

A reservation is considered to be a group reservation when 10 or more rooms are booked. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 03 days before the date of arrival, the deposit will be refunded. In the event of cancellation or modification up to 30 days prior to arrival, the deposit is non-refundable.

Items left behind or abandoned may be sold in accordance with the law of March 13, 1896. If the customer requests the return of his/her belongings by parcel or courier, the customer must provide the hotel with a prepaid envelope or parcel addressed to the addressee.

Any complaint about the quality of the services provided must be made to the hotelier immediately.

If you have not received a satisfactory reply within 1 month, you may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
Tourism and Travel Mediation Paris Cedex BP 80 303 75 823 Site internet : www.mtv.travel

As part of its services, Logis Hôtel – Restaurant des Acacias collects and processes certain personal data about its customers.

This information is used solely to manage reservations, improve services, communicate with customers and comply with legal and regulatory obligations. In the context of managing customer reviews and improving the user experience, certain personal data may be transmitted to our partner Customer Alliance, which is responsible for collecting and analyzing customer feedback. Customer Alliance may track and retrieve personal information as part of this service.

The data collected is kept for a period in line with legal requirements and is never sold to unauthorized third parties. In accordance with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés), every customer has the right to access, rectify, delete and oppose the processing of their personal data.

To exercise these rights or obtain further information, customers may contact the establishment by email at info@hotelacacias.com or by post at the following address: 39 rue du Dronckaert, 59960, Neuville-en-Ferrain.